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Cancel your membership or delete your author account

This article shows how to delete your account from the platform if you are an author (on the platform, an author is shown as a trainer).

Note

The Delete account section shows on the Edit Profile page only for accounts that have no admin rights and no payment records. If you do not see this section, your account is an admin on the platform, or it has subscriptions or sales.

Steps to delete your account (if you see the Delete account section in your profile)​

  1. Click your profile icon.

  2. Click Edit Profile.

    The profile menu and the Edit Profile option

  3. Scroll to the bottom of the page. In the Delete account section, click Delete your account.

    The Delete account section on the Edit Profile page and the Delete your account button

  4. Type your email in the Confirm your email field, then click Initiate Deletion. You get an email to confirm the account deletion.

    The Delete account window with the Confirm your email field and the Initiate Deletion button

  5. Open your email and click the word link in the message to go to the deletion confirmation page. The link works for 30 minutes only.

    The account deletion email and the confirmation link

  6. Click Delete Account.

    The account deletion confirmation page and the Delete Account button

You are signed out. After a few minutes, you get an email that confirms the account was deleted.

The account deletion in progress page after you confirm

The email that confirms the account was deleted

Steps to delete your account (if you do not see the Delete account section in your profile)​

If you do not see the Delete account section on the Edit Profile page because you are an admin on the platform or your account has payment records, you can ask to delete your account with these steps:

  1. Contact the Zamn support team through the live chat (technical support) on the platform, or send a message from the email you registered with to the technical support email.
  2. In your message, say that you want to close and permanently delete your account.
  3. Our team checks the account (for example, that admin rights were moved to another user if needed, or that open commitments were settled). Then they delete the account and confirm it to you by email.