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Create a support ticket

Support tickets are part of the platform help center. They help you get answers to your questions and send complaints and suggestions to the support team.

How to create a support ticket​

  1. Click the WhatsApp icon.

  2. Choose Issue a ticket.

    The WhatsApp window and the Issue a ticket button

  3. Type the ticket title in the Title field.

  4. Type the details of your request in the Description field.

  5. If you want, attach images or videos in the Attachments field (up to 5 files, 5 MB each at most).

  6. Click Create to open the ticket.

    The create ticket form with the Title and Description fields and the Create button

After the ticket is open, you can add your replies and get replies from the support team.

The ticket page and its replies

Note

If the platform admins close the ticket, you can open it again by adding a new reply.

A closed ticket and the field for adding a new reply

How to see all your tickets​

  1. Click the WhatsApp icon.

  2. Choose Issue a ticket.

    The Issue a ticket button in the WhatsApp window, used to reach your tickets

  3. Click My Tickets to see all your open and closed tickets.

    The My Tickets button at the top of the create ticket page

tip

You can also see your tickets and create a new one from Dashboard at the top of the page, then Support Tickets.