Pay by bank transfer
How to buy a course or product by bank transfer and upload the transfer receipt for the platform administration to review.
Sign up on the platform (enroll in a free program)
Steps to enroll in a free program on the platform and create your account with a code sent to your email.
Change your profile photo (for students)
How to change your profile photo on the platform from the Edit Profile page.
Sign in to the platform with a password or a verification code
Steps to sign in to your account on the platform with your password, or with a verification code sent to your email.
Sign in to the platform from your phone
Steps to sign in to your account on the platform from your phone with a verification code sent to your email.
Getting started with your training program
How to open your course for the first time, and what you find on the course pages: content, report, calendar and community.
How to rate a course
How to rate a course with stars and write a comment about your experience from the Rating page inside the course.
A guide to the main sections for students
Learn the sections of the platform home page, from the top menu to the footer.
The learning content in a training program
Learn the parts and pages of a training program: the content, targets and their status, the report and the calendar.
Track your progress in a training program
How to open the course report to follow your target completion, your grades, your submissions and your coach's feedback.
Work with the content and complete targets in a program
How to study the course content and complete each target by its completion method, until you finish the course.
Community / discussion forum
What a discussion community on the platform is, and how to reach it and take part by adding topics and replies.
How to send questions to your coach
How to open the coaches page of the platform and contact your course coach with the Connect button.
Contact Zamn technical support
How to contact the Zamn technical support team on WhatsApp from the official Zamn website.
How do you search for content on the platform?
How to search for courses, books, posts and pages on the platform, and how to search inside a course.
Task alerts and notifications
How you get alerts when a new task is added to your course, and how to turn on bell notifications on your device.
Self-evaluations and quizzes: a guide for students
How to answer self-evaluation questions, see your result right away, and take the self-evaluation again whenever you want.
Change the language of your account
How to switch the platform language between Arabic and English from the Edit Profile page.
Get your certificate
How to open your certificate after it is issued, from the course page or from the email, and how to download it as an image.
Which browsers can you use to join the room?
The browsers we recommend for joining the virtual room from a phone or a computer.
Start an assignment in the secure exam browser
How to download and install Safe Exam Browser on your device, then start the assignment in it.
Create a support ticket
How to send your question, complaint or suggestion to the platform support team with a support ticket, and how to follow your tickets.
I did not get the verification code by email
What to do if the verification code does not reach your email when you sign up on the platform or sign in.
Recover your account password
Steps to set a new password for your account on the platform through your email, if you forgot it or want to change it.
Book a paid consultation or appointment
How to book a paid consultation or appointment on the platform, from choosing a time to paying and confirming your booking.
How to buy a program
Steps to buy a paid course from the platform home page, from checking your phone number or email to paying and opening the course.
How to buy a book
How to buy a book on the platform, from clicking the Buy button to paying and downloading the book.
Cancel a subscription and stop auto-renewal
Steps to cancel your subscription to a product from the Purchases page, so it does not renew and is not charged to your bank card again.
Change the user interface theme (light or dark)
Steps to choose a light or dark look for the platform from the Edit Profile page.
Sign in to the platform with WhatsApp
How to sign in to your account on the platform with your WhatsApp number and a code sent to you on WhatsApp.
Add your ID number to your account
How to add your ID number to your account details on the platform from the Edit Profile page.
Add your phone number to your account
How to add your phone number to your account on the platform, so you can sign in with WhatsApp.
Change the email of your account
How to change the email linked to your account on the platform from the Edit Profile page.
Cancel your membership / delete your account
How to delete your account from the platform for good, and what to do if you do not see the option to delete it.
A locked section (level) in the program
Why one of the levels of your training program shows as locked, and when you can open its content.
Set a password for your account
Steps to set a password for your account from the Edit Profile page, so you can sign in to the platform with it.
How to book a free consultation or appointment
Steps to book a free consultation from the platform home page and pick the day and time that suit you.
Turn on fingerprint sign-in to your platform
How to add a passkey so you can sign in to the platform with your fingerprint or device lock, and how to remove it.
Export a sales invoice (for students)
How to create an invoice for a product you bought on the platform and download it from the Purchases page.