Ready-made technical support policy template
You can copy this template and use it as the technical support policy of your platform.
Replace the text between the braces { } with the technical support hours of your platform.
The technical support policy aims to give users the technical support they need, to reach the highest level of satisfaction and trust in our products and services.
1. Contact procedures
Users can contact the technical support team by phone or through the dedicated email address.
2. Technical support requirements
Technical support is provided to users, and users must give the information needed to receive proper technical support.
3. Technical support hours
Technical support is provided during official working hours, {Sunday to Thursday, from 9 AM to 5 PM}.
4. Maintenance procedures
The maintenance teams fix any problems that users face.
We make sure to provide technical support of the highest possible quality, to ensure user satisfaction and the best user experience.